Refund Policy

This Refund Policy describes how we manage refunds.

Returns

We do not take returns. To be eligible for a refund, we require a receipt or proof of purchase in the form of an order number and your order must have not been fulfilled, shipped or delivered per carrier tracking information

Refunds (if applicable)

If your Connct product is scratched or damaged, you may be eligible for a replacement. We offer replacements for damaged Connct products with photo proof within 48 hours of delivery.

If you are having trouble activating your Connct product or connecting to compatible phones and you would like to request a refund or replacement, please contact our team at support@connct.ai. Typically, all issues can be resolved with some helpful tips from the team!

If you have successfully activated your Connct product and are experiencing issues connecting to a compatible device after you’ve contacted support@connct.ai, you may be eligible for a refund. Once approved for a refund, we will send you an email notifying you that we have refunded your purchase. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@connct.ai.

Sale items

Only regular priced items may be refunded (if applicable); unfortunately, sale items cannot be refunded.

Exchanges

We do not accept exchanges.

Shipping

We do not accept returns, so no shipping information is required.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@connct.ai